At www.govietnam-evisa.com, we aim to provide clear and professional visa assistance services. We understand that travel plans can change and that customers may occasionally need to cancel an order or request a refund.
This Refund Policy explains how cancellation and refund requests are handled for services purchased through our website.
1. Private Visa Assistance Service
www.govietnam-evisa.com provides private visa assistance and travel information services.
Our service fees are separate from any government visa fees, immigration fees, or other official charges.
Payment of a private service fee does not guarantee that a visa will be approved or issued. Visa decisions are made solely by the relevant Vietnamese immigration authorities.
2. Cancellation Before Processing Begins
If you request cancellation before our team has started processing your order or providing the purchased service, you may be eligible for a refund of the applicable service fee.
Any payment-processing charges or other non-recoverable costs may be deducted where applicable.
Customers should contact us as soon as possible if they wish to cancel an order.
3. Cancellation After Processing Has Started
Once our team has begun processing an application, reviewing documents, preparing information, communicating with the applicant, or providing other services included in the order, the service may no longer be eligible for a full refund.
Depending on the stage of processing, a partial refund may be considered where appropriate.
The amount of any refund will depend on the work already completed and any costs that have already been incurred.
4. Application Already Submitted
Once an application has been submitted to the relevant immigration authority or the requested service has been substantially completed, the service fee may be non-refundable.
If a customer decides not to travel after the application has been submitted, cancellation of travel plans does not automatically create an entitlement to a refund.
Government visa fees and official charges are subject to the applicable rules of the relevant authority and may be non-refundable.
5. Visa Refusal
A visa application is subject to review and decision by the relevant immigration authorities.
A visa refusal does not automatically qualify the customer for a refund of private service fees because our assistance service may already have been provided.
Where appropriate, any refund consideration will depend on the stage of service and the specific circumstances of the order.
6. Incorrect or Incomplete Information
Customers are responsible for providing accurate and complete information and documents.
If an application is delayed, rejected, or affected because the customer provided incorrect, incomplete, misleading, outdated, or inconsistent information, the service fee may not be refundable.
We may contact the customer when clarification or corrected information is required.
7. Processing Delays
Visa processing times can depend on government authorities, immigration procedures, public holidays, technical systems, document verification, security checks, or other circumstances outside our control.
Any processing-time estimates shown on our website are intended as service targets or guidance and should not be interpreted as a guarantee of government approval or a guaranteed immigration processing time.
A government or immigration delay does not automatically create an entitlement to a refund.
8. Urgent and Priority Services
Where a customer purchases an urgent, priority, same-day, emergency, or other expedited assistance service, our team may begin work immediately after payment and receipt of the required information.
Because these services may require immediate allocation of staff and resources, cancellation after processing has started may not qualify for a full refund.
Urgent assistance is a private service intended to prioritize our handling of the application. It does not guarantee government approval or guarantee that the immigration authority will issue a visa within a particular period.
9. Duplicate Applications or Existing Visa
Customers should check whether they already hold a valid Vietnam visa before submitting a new application.
If a customer purchases a new service unnecessarily because they already have a valid visa or subsequently discovers that a new application is not required, refund eligibility will depend on the stage of processing when the cancellation request is received.
10. Refund Request Procedure
To request a refund, please contact:
Email: support@govietnam-evisa.com
Please include:
- Full name used for the order
- Application or order reference number
- Date of purchase
- Reason for the refund request
- Any relevant supporting information
Our team will review the request and respond with the outcome or any follow-up questions as quickly as reasonably possible.